Article 9. Purchase Order
① "Hanabio" users shall make a purchase order in the following ways (or similar ways) at "Hanabio", "Hanabio" shall provide the following information in an easily understandable manner when users are making a purchase order:
1. Search and selection of goods
2. Input of the recipient's full name, address, phone number, email address (or mobile phone number), etc.
3. Confirmation of information related to the burden of expense such as this Terms and Conditions, services where subscription cancellation rights are restricted, delivery and fee
4. Visual indication of consenting to this Terms and Conditions and confirming Subparagraph 3 above (e.g. mouse click)
5. Purchase order for goods and its confirmation or the consent of "Hanabio" regarding the confirmation
6. Selection of transaction method
② If "Hanabio" needs to provide/consign personal information of purchasers to a third party, it must obtain consent from the purchasers at the time of their purchase order, and should not obtain comprehensive consent in advance during member signup. At this time, "Hanabio" shall specify to purchasers the personal information to be provided, the recipient, the recipient's purpose of the using the personal information and retention/use period. However, if there are any other related statues regarding this such as Article 25-1 Entrustment of Management of Personal Information in "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.", those statues shall be followed.
Article 10. Conclusion of Agreement
① "Hanabio" may decline a purchase order such as those specified in Article 9 if it falls to any one of the following subparagraphs. However, "Hanabio" must post a notice that a minor or their legal guardian may cancel this Agreement if the legal guardian's consent has not been obtained when concluding this Agreement with the minor.
1. One or more fields in the purchase order are omitted, incorrect, or false
2. A minor is purchasing goods and services (e.g. cigarettes, alcohol) prohibited under Juvenile Protection Act
3. Accepting the purchase order is highly likely to interrupt with "Hanabio" services considering the technical limitation of "Hanabio"
4. The customer who makes a purchase order is identified as a user whose membership is restricted/suspended/canceled according to Article 7
② This Agreement is concluded at the moment when the consent from "Hanabio" reaches the user in the form of receipt confirmation specified in Article 14-1.
③ The consent message from "Hanabio" shall include confirmation of user's purchase order, product availability, correction/cancellation of agreement, etc.
Article 11. Payment Method
Payment can be made for goods or services purchased from "Hanabio" by any of the following methods. However, "Hanabio" cannot charge any fee to the price of the good with regard to the user-selected payment method.
① Various account transfer (e.g. telephone banking, net banking, email banking)
② Various card payments (e.g. prepaid card, debit card, credit card)
③ Online deposit without a bankbook
④ Payment with electronic money
⑤ Payment upon receiving the product
⑥ Payment with "Hanabio" mileage points
⑦ Payment with gift card from partners of "Hanabio" or approved by "Hanabio"
⑧ Any other electronic payment
Article 12. Mileage Points
① "Hanabio" may offer a certain amount of mileage points to its members for their purchase activities, event participation, etc.
② Members can pay with their mileage points to purchase products from "Hanabio", and "Hanabio" shall separately post information such as mileage points earning criteria, how to use, valid period, and restrictions on the website. The conditions on the use of mileage points may vary depending on the policies of "Hanabio".
③ Mileage points cannot be refunded in cash.
④ Members cannot transfer mileage points to a third party or another ID, trade them for money, or exchanged them for cash.
⑤ "Hanabio" may restrict the use of mileage points, cancel the purchase order made with mileage points, or suspend membership if members earned mileage points using a method not authorized by "Hanabio" or illegal method such as provision of false information or if members used them illegally or for unjustifiable purpose.
⑥ Mileage points are lost immediately upon withdrawal of membership, and once lost, they cannot be recovered even after signing up again.
⑦ If members spend their mileage points they earned from purchases or events but the cause of earning the mileage points is somehow canceled (e.g. product refund), they shall return their mileage points to "Hanabio". If there is any remaining mileage points balance, it will be deducted automatically from their account or deducted automatically until the full mileage points are paid out.
⑧ The valid period of mileage points is noticed, and any unused amount will be lost immediately when expired.
⑨ The mileage points policy of "Hanabio" is applied to all members as per Article 2. However, notice and processing could be limited for inactive members according to the relevant laws.
Article 13. Discount Coupon
① Discount coupons are offered to members for free. "Hanabio" can specify the subject of use, how to use them, valid period, price discount amount, etc. so that members can apply their discount coupons when purchasing a product on the website . The types and details of the use of discount coupons may vary depending on the policies of "Hanabio".
② "Hanabio" shall post or display a separate notice describing the subject of use, how to use them, valid period, price discount amount, etc. on the website.
③ Discount coupons cannot be refunded in cash. If discount coupons are expired, purchase is canceled, or this Term and Conditions are terminated, they will be deleted.
④ Members cannot transfer discount coupons to a third party or another ID, trade them for money, or exchanged them for cash.
⑤ "Hanabio" may restrict the use of discount coupons, cancel the purchase order made with discount coupon, or suspend membership if members earned discount coupons using a method not authorized by "Hanabio" or if members used them illegally or for unjustifiable purpose.
⑥ Any unused discount coupons among all discount coupons provided by "Hanabio" are lost immediately upon withdrawal of membership, and once lost, they cannot be recovered even after signing up again.
Article 14. Receipt Confirmation Notice
① "Hanabio" shall send a receipt confirmation notice to users upon receiving a purchase order from them.
② Once received the receipt confirmation notice, the users may request a change or cancellation of the purchase order immediately after receiving the notice, and "Hanabio" shall accept the request at the request of the users if the request was made before shipping the purchased products. If payment is already made, the regulations such as Article 17. Cancellation of Agreement should be followed.
Article 15. Provision of Goods
① "Hanabio" shall take necessary measures, such as customizing orders and packaging, so that it can deliver the products purchased by users within seven (7) days from the date of purchase unless otherwise specified by separate agreement between the users and "Hanabio" regarding the delivery period of goods. However, "Hanabio" shall take measures within three (3) business days from the date of receiving the payment if the payment for goods is already received in whole or in part. At this time, "Hanabio" shall take necessary measures to notify the users of the shipping process and status of the goods.
② "Hanabio" shall specify shipping methods, shipping charge payer per method, shipping period per method, etc. for the goods purchased by users. If "Hanabio" exceeds the agreed shipping period, it shall indemnify the damage arising out of the delay. However, "Hanabio" shall not be held responsible if it proves that it did not cause the damage either intentionally or negligently.
Article 16. Refund
If "Hanabio" cannot deliver or provide the goods purchased/ordered by users due to such reasons as sold-out, it shall notify the reason to the users without delay; if it has received their payment for the goods in advance, it shall refund the money to them within three (3) business days from the date of receiving the payment or take any necessary measures.
Article 17. Cancellation of Agreement
① The users who entered into an agreement with"Hanabio" for the purchase of goods may cancel the agreement within seven (7) days from the date of receiving the agreement terms in writing as per Article 13-2 of "Act on the Consumer Protection in the Electronic Commerce Transactions, etc." (or the date of receiving the goods or starting the supply of the goods if their supply is later than the time of receiving the written notice). However, if specified otherwise in "Act on the Consumer Protection in the Electronic Commerce Transactions, etc.", the statues shall be followed.
② If users received goods and subject to one of the following, they cannot ask for a refund or exchange:
1. Goods are destroyed or damaged due to a cause attributable to users (However, cancellation of agreement is still possible if users opened the package of the goods to see the content inside)
2. The value of the goods is significantly reduced due to the users' use or partial consumption of the goods
3. The value of the goods is significantly reduced to the extent that its condition is no longer suitable for sale as time passes by
4. The packaging of the goods that is the source of reproduction is damaged when the goods can be used to reproduce another goods of the same functionality
③ In the case of Paragraphs 2 through 4 of Article 2, users are not restricted from canceling agreement if "Hanabio" did not display the restrictions to cancellation of agreement in advance in an area where users can easily see or take necessary measures such as providing a test product.
④ Notwithstanding Articles 1 and 2, if the content of goods is different from ads/descriptions or implemented differently from the agreed terms, users may cancel the agreement within three (3) months from the date of receiving the goods or thirty (30)days from the date of recognizing or being able to know the difference.
Article 18. Effects of Cancellation of Agreement
① If users returned goods, "Hanabio" shall refund money for the goods already purchased within three (3) business days. Here, if "Hanabio" delayed the refund for the goods to the users, it shall pay the interest for the period of delay calculated by multiplying the delay interest according to Article 21-2 of "Act on the Consumer Protection in the Electronic Commerce Transactions, etc." to the delay period.
② Regarding refund, if users made a payment for the goods using a transaction method such as credit card or electronic money, "Hanabio" shall make a request to stop the payment transaction of the goods to the business operator that provided the payment method without delay.
③ In the event of cancellation of agreement, the cost necessary for the return of the shipped goods shall be borne by the users. "Hanabio" does not ask for compensation or charge penalty to users who canceled the agreement. However, if users cancel the agreement because there are differences between ads/descriptions of the goods and the actual products or the terms is implemented differently, the cost necessary for the return of the shipped goods shall be borne by "Hanabio".
④ If users paid for delivery fee to receive their goods, "Hanabio" shall clearly show the users who is responsible for the resultant cost in the case of cancellation of agreement.